Managed Hosted Solution

Dedicated Servers

IHSYSTEM provides complex hosting solution from a single dedicated server to farms of servers with load-balancing, redundancy and firewall. Our network engineers will provide your company a detail network diagram and work with your business process for a cost effective, scalable and reliable IT network infrastructure.

Keep the Control with IHSYSTEM Infrastructure Team.

Infrastructure solutions with server management are ideal for companies who want to focus on content and applications, rather than day-to-day system administration.
IHSYSTEM managed hosting solutions have been engineered and built to support mission-critical applications with the highest levels of availability. Each configuration begins with carefully defined system architecture standards for servers, network and security; highly effective monitoring capabilities that consolidate information from multiple sources; and the specialized expertise to keep your systems at their peak performance.
Prime equipment. No compromise. IHSYSTEM has made the early commitment to use exclusively Dell or HP (Compaq) rack-mountable servers, currently equipped with Intel Xeon processors.

IHSYSTEM's managed services can most effectively be explained around four key concepts: Hosting Infrastructure, Security, Operation Management and Customer Service.

Hosting Infrastructure
Operation Management
Security
Customer Service

Hosting Infrastructure

IHSYSTEM has selected Dell & HP (Compaq) as a strategic partner for both data center co-location and hardware equipment. IHSYSTEM’s data center is a state-of-the-art facility in Naperville and Oakbrook.

The IHSYSTEM data center is architecturally designed to be highly redundant and balanced. The infrastructure is built upon industry-leading technology from Microsoft, Dell, HP, IBM and Cisco.

Our data centers lead the industry for physical security, power availability, infrastructure flexibility and customer support, exceeding the standards set by global Internet brands and leading enterprises. This means larger facilities, all the top networks, robust power architecture, unrivaled security and more options than any traditional data center facility.

Some of the benefits of collocating inside an IBM center include:

24/7 security (Biometric identification entrance process)
24/7 video surveillance
24/7 environmental monitoring
Fire suppression system
24/7 network monitoring (Skilled technicians onsite 24 hours a day)
Gas generators power backup system
No single point of network failure
Access limited to specifically authorized personnel.
Procedures and policies to ensure consistency and quality of service
Connections to multiple Internet backbones through OC3 & Fiber lines within a major telecommunications hub ("Burstable" bandwidth capacity on demand)

Operation Management

IHSYSTEM combines well-established best practices and processes with powerful network management tools to offer monitoring, performance, problem, change, configuration and security services.

With years of experience managing a hosting infrastructure for hundreds of mid-sized clients, IHSYSTEM has developed expertise, processes, and tools that enable us to cost-effectively and efficiently provide services that would be cost-prohibitive for many enterprises. IHSYSTEM Operations is staffed with experts in all aspects of application and Internet infrastructure management. The costs of these resources are spread over many different customers, making it possible for companies to enjoy the benefits of an enterprise IT staff.

Below is a sample list of critical operation processes that are applied at IHSYSTEM:

Change Management: Planned and unplanned changes to the application environment initiated by a customer service request or a predetermined schedule.
Service Request Management - Issue resolution initiated by a customer service request.
Data Backups: Daily Incremental Data Backup, full weekly backup with offsite archiving or backup on demand
Restore - Recovery of data initiated by a customer service request.
Preventive Maintenance - Regular “health check up” of application environment at agreed upon intervals.
Patch Management (upon request) - Ongoing discovery process and scheduled installation of new patches released by software vendors

Security

IHSYSTEM has implemented an ambitious security-service roadmap designed to provide cutting-edge security technology, alert services and incident management support to help decrease system vulnerability.
Our servers are hosted within a secure environment at a world leading hosting facility, and are configured to reside behind a firewall, complete with full intrusion detection services. Please review the terms and conditions of the IHSYSTEM Service Level Agreement for details regarding contractual obligations with relation to data and service security.
Security Settings relating to the Hosting and Networking Infrastructure:

Physical Security
Managed Firewall
VPN Connectivity
Network Intrusion Detection
Enhanced Virus Scanning
Security Policy Definition
Privacy Statement
Offsite Data Backup

Security Settings relating to Server Access and Users Authentication:

IHSYSTEM has chosen to implement the latest technology that allows for the highest levels of Internet and Microsoft .NET security that are possible today. When you are accessing your servers your information is encrypted and authenticated, using Secure Socket Layer (SSL) and Microsoft NTFS technology, respectively. The SSL systems provide complete data security for you and your users, and the NTFS authentication ensures that your valuable content is available only to registered users, and is not accessible to unwanted parties.
Each registered user in your organization is provided with a unique username and password. Each time a user logs onto your server or application, they can only be authenticated and allowed access using the correct username and password that has been assigned. A session is issued for the purpose of capturing encrypted authentication data for the length of the session. Neither the username nor the password is included in the session. Security protocols put into operation are determined by encrypted session Id’s and dynamic data.

Self-Management through Windows Terminal Services
Administrator access through Microsoft Terminal Services is a key enabler of customer control of their hosted applications and environments. Through Terminal Services, IHSYSTEM’s customers can perform remotely mission critical tasks like software version upgrades or patches, uploading files to managed hosted servers and more.

• 24/7 unlimited Technical Support
As IHSYSTEM, we recognize that an outsourced system must be available anywhere and at anytime. As such, we deliver 24x7 live support and help desk as a standard service along with all hosted solutions.

• IHSYSTEM Technical Knowledgebase
IHSYSTEM knowledgebase is a comprehensive document repository that contains valuable information about our technology and services. Browsing a user-friendly explorer view, you will open or download technical data sheets, user manuals, administration procedures and much more.

• Billing Information
IHSYSTEM’s philosophy of providing greater visibility to our customers does not just stop at the technical layer. IHSYSTEM also wants to ensure that customers have a full understanding of the value that we deliver.

• Network Status
A Network Status Alert page is available at anytime on IHSYSTEM’s public website, which allows you to view the condition of our network and how it might be impacting your service. This page is constantly updated so please refer to this page if you are experiencing any network or server issues.