Remote Hands
IHSYSTEM offers its colocation customers the opportunity to utilize our highly-skilled Datacenter staff to diagnose, troubleshoot, and repair their equipment through our Remote Hands service. The standard rate for Remote Hands is $160/hour, billed in 15-minute increments, 24/7/365, except for the Flat Rate services listed below.
Monthly Block Pricing for Remote Hands
Our remote hands service is also available in prepaid monthly blocks. Please contact our sales department for more information.
Service Block
|
5-Hour Block |
$600/month |
10-Hour Block |
$1000/month |
15-Hour Block |
$1350/month |
20-Hour Block |
$1600/month |
|
One-Time Service Pricing:
|
Remote reboot (power-cycle, no
console activity) |
$25/per
incident |
Console remote reboot with disk
check, up to 30 minutes |
$35/per
incident |
Quick network reconfiguration |
$35/per
incident |
Password recovery service |
$50/per
incident |
OS Install - Supported Operating
Systems Only |
$50/per
incident |
|
Remote Hands in Other Facilities
IHSYSTEM employs local datacenter technicians to perform hands-on work in its other datacenter facilities. If a customer reports trouble in one of our remote facilities, all efforts will be made by IHSYSTEM to troubleshoot with remote console access and remote reboot.
IP Engineering and Senior System Administrators
IHSYSTEM has IP Engineers and Senior System Administrators on call 24/7 to facilitate customer requests. Time for IP Engineers and Senior System Administrators is $300 per hour, billed in 15-minute increments.
Terms and Conditions
Reboots - Fee-based reboots apply only to equipment which can be clearly identified in a specific rack. Equipment which does not meet this criteria will be billed using standard time-based billing.
Quick Network Reconfiguratio
Technicians must be provided with the proper login credentials, and the correct IP information in order to be eligible for Quick Network Reconfiguration pricing.
Password Recovery
Supported in Windows Server, FreeBSD, and Linux only.
